Cancellation & Exchange Policy

Last Updated: August 16, 2026

At DECAAR Jordan by Amira Abdullah Cosmetics Corporate, we are committed to providing our customers with high-quality skincare and cosmetic products.

This policy explains the conditions under which an order may be cancelled and a product may be exchanged when purchased through decaar.com.jo.

1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, please contact us as soon as possible:

Email: info@decaar.com.jo
Phone: +962 6 401 0674

Cancellation requests received after shipment will be handled according to the applicable delivery and exchange conditions.

2. Exchange-Only Policy

DECAAR Jordan operates an exchange-only policy for eligible products.

We do not provide cash refunds or monetary refunds for ordinary customer change-of-mind requests.

Where an exchange is approved, the eligible product will be exchanged for another product according to the circumstances and availability.

3. Products Eligible for Exchange

An exchange may be approved where:

  • The wrong product was delivered.

  • The product arrived damaged.

  • The product is defective.

  • The product has a manufacturing issue.

  • The product received materially differs from the product ordered.

The customer should contact us as soon as reasonably possible after receiving the order.

We may request photographs or other information to verify the issue.

4. Unopened Products

An unopened and unused product may be eligible for exchange subject to this policy and applicable law.

The product must generally be:

  • Unopened.

  • Unused.

  • In its original packaging.

  • In its original condition.

  • Accompanied by proof of purchase where required.

5. Opened or Used Products

For hygiene, safety, and product integrity reasons, skincare and cosmetic products that have been opened or used are not eligible for exchange.

The exception is where the product is defective, damaged, incorrect, or otherwise subject to a mandatory legal remedy.

6. Damaged Products

If a product arrives damaged, please contact DECAAR Jordan as soon as reasonably possible.

Please provide:

  • Order number.

  • Customer name.

  • Contact telephone number.

  • Description of the issue.

  • Photographs of the product and packaging where requested.

After reviewing the case, DECAAR Jordan may approve an exchange where the issue is confirmed.

7. Incorrect Product

If you receive a product different from the product you ordered, please contact us as soon as possible.

Where the error is confirmed to be attributable to DECAAR Jordan, we will arrange an appropriate exchange.

8. Return and Exchange Delivery Costs

Where an exchange is requested because the customer has changed their mind or selected the wrong product, the customer is responsible for the applicable return and delivery costs.

Where the exchange is required because DECAAR Jordan delivered the wrong product or a product that arrived damaged or defective, DECAAR Jordan will determine the appropriate delivery arrangement after reviewing the case.

Nothing in this section limits any mandatory consumer rights under applicable law.

9. Cash on Delivery Orders

For orders paid by Cash on Delivery, DECAAR Jordan does not provide a cash refund.

Where an eligible issue is confirmed, the remedy will be an exchange of the product, subject to this policy and applicable law.

10. Visa / Mastercard, CliQ and Bank Transfer Orders

For orders paid through Visa, Mastercard, CliQ, or Bank Transfer, eligible cases under this policy will also be handled through exchange rather than cash refund, except where a refund is required by applicable law or otherwise expressly approved by DECAAR Jordan.

11. Non-Exchangeable Products

Products may not be eligible for exchange where:

  • The product has been opened or used, except in cases of defect, damage, or incorrect delivery.

  • The product has been damaged due to misuse.

  • The product has been improperly stored after delivery.

  • The product has been altered or tampered with.

  • The product is missing its original packaging where the packaging is necessary for product integrity.

  • The customer cannot provide reasonable proof of purchase where required.

  • The request does not meet the conditions of this policy.

12. Promotional Products and Free Gifts

Products purchased as part of a promotional offer, bundle, discount, or special offer may be subject to additional exchange conditions.

If an order included a free gift as part of a promotion, the free gift may need to be returned if the related product or order is exchanged, where applicable.

13. Exchange Process

To request an exchange, please contact us and provide:

Order Number:
Customer Name:
Phone Number:
Product:
Reason for Exchange:
Photographs: Where applicable.

Contact:

DECAAR Jordan by Amira Abdullah Cosmetics Corporate
Email: info@decaar.com.jo
Phone: +962 6 401 0674

We will review the request and inform you whether the product qualifies for exchange.

14. Exchange Approval

An exchange is subject to product availability.

If the requested replacement product is unavailable, DECAAR Jordan may offer an alternative solution where appropriate and permitted by applicable law.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any mandatory rights or protections granted to consumers under applicable laws and regulations of the Hashemite Kingdom of Jordan.

Where applicable law provides a consumer with a mandatory right or remedy that conflicts with this policy, the applicable legal requirement will prevail.

16. Changes to This Policy

DECAAR Jordan may update this policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.